Lexer Facebook integrations unavailable

Incident Report for Lexer

Identified

We're investigating an issue affecting Facebook connections for all customers. Since 27 Sep 17:23 AEST, Lexer hasn't been able to sync data with Facebook, and connected accounts may show a "token invalid" error.

We've identified the cause. It's a platform-level requirement on Lexer's connection to Meta, not a problem with your account, credentials or permissions, and your data is safe. We're working with Meta to restore access now.

Posted Sep 28, 2026 - 07:30 AEST

This incident affects: Hub, Conversations, and Integrations.