Hub.lexer.io performance degraded

Incident Report for Lexer

Resolved

This incident has been resolved.

Posted Feb 19, 2025 - 16:24 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 18, 2025 - 15:57 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Feb 18, 2025 - 13:28 AEDT

Identified

We are experiencing a high rate of search timeout errors when loading conversations in Listen and Respond. Our team is continuing to investigate the root cause.

Posted Feb 18, 2025 - 10:55 AEDT

Update

We are continuing to investigate this issue.

Posted Feb 18, 2025 - 10:43 AEDT

Investigating

We're investigating reports of degraded performance for hub.lexer.io.

Posted Feb 18, 2025 - 10:43 AEDT

This incident affected: Hub.