Email processing delay in Respond

Incident Report for Lexer

Resolved

Our email service provider has fixed the root cause and resolved the incident.
Posted Jul 03, 2024 - 21:15 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 03, 2024 - 21:00 AEST

Identified

We've identified the issue with our email service provider and we're working on a resolution.
Posted Jul 03, 2024 - 16:52 AEST

Investigating

We're investigating reports of delayed emails in Respond.
Posted Jul 03, 2024 - 16:07 AEST
This incident affected: Conversations.